Insights Connections Privacy Notice

Purpose

This Privacy Notice sets out how Insights collects and processes personal data when you use the Insights Connections platform ("Connections"). Connections is a dedicated online platform providing resources, learning content, and a community forum exclusively for Insights accredited practitioners (Client Practitioners, Licensed Practitioners, and Accredited Consultants).

This Notice explains what personal data we collect, how we use it, and your rights in relation to that data when you access and use Connections. It supplements the general Insights Privacy Notice, which applies to our broader data processing activities.

This Notice complies with the retained EU law version of the General Data Protection Regulation (EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

Who are we?

We are The Insights Group Limited (SC166543), a company registered in Scotland and our headquarters are at Terra Nova, 3 Explorer Road, Technology Park, Dundee, DD2 1EG. Any reference in this Notice to "we", "our", "us" or "Insights" means The Insights Group Limited and our affiliates. Insights is a "controller", meaning we are responsible for deciding how we hold and use personal information about you in the context of Connections.

Legal Basis of Processing

We will only collect and process personal data in relation to your use of Connections if we have a lawful basis to do so. We will collect and process your personal data in the following circumstances:

• Where we need to perform the contract we have with you (or your employer/Partner organisation) to provide you with access to and use of the Connections platform.
• Where it is necessary for our legitimate interests (or those of a third party), such as operating, maintaining, and improving Connections, facilitating peer-to-peer learning and support, understanding how the platform is used, and ensuring its security. Your interests and fundamental rights do not override these interests.
• Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data for the core functionality of Connections.

How we collect your personal data

We collect personal data directly from you and through your use of the Connections platform. This may include:

• Identity and contact information: Information used to identify you as an accredited practitioner and grant you access to Connections, such as your name, email address, and details related to your accreditation status.
• Technical and usage information: Information about how you access and use Connections, including your login details, IP address, browser type, pages viewed, content accessed, features used, and the time and duration of your visits. This helps us understand platform usage and improve the service.
• Community Forum Activity: Information you voluntarily provide when participating in the Community Forum, including:
  • Content of your posts, comments, and replies.
  • Responses to polls.
  • Any documents, pictures, videos, PDFs, or slides you upload (as functionality becomes available).
  • Your interactions with other users' content (e.g., likes, reactions).
• Feedback and support information: If you contact us for support or provide feedback about Connections.

We do not collect Special Category Data through the core functionality of Connections.

Insights Connections Usage

Connections is exclusively for Insights accredited practitioners (CPs, LPs, and ACs). Learners participating in a practitioner's session do not have direct access to Connections.

The content available on Connections includes workshop materials, learning content (such as Introduction to Discovery, Discovering Team Effectiveness, etc.), and resources to support practitioners. This content may be customisable and available in multiple languages. Your usage of this content is tracked as part of technical and usage information to understand platform engagement and improve resources.

Connections Community Forum

The Community Forum is a key feature of Connections, designed to facilitate interaction, support, and advice among accredited practitioners, as well as with Insights consultants and team members.

• Information you share: Any content you post, comment on, reply to, or upload in the Community Forum is information you are choosing to share. This information will be visible to other accredited practitioners who have access to the forum, as well as relevant Insights staff.
• Purpose of processing forum data: We process this data to:
  • Enable peer-to-peer learning and support.
  • Allow Insights staff to provide guidance and answer questions.
  • Monitor discussions to ensure adherence to acceptable use policies.
  • Gather insights into practitioner needs and interests (e.g., through polls) to improve content and the platform.
  • Facilitate the intended function of the forum as a collaborative space.
• Visibility: Please be aware that content you post in the Community Forum is not private between you and Insights; it is shared with the wider accredited practitioner community on the platform.

Who do we share your information with?

In the context of Connections, we may share your personal data with:

• Other accredited practitioners: As described above, content you post in the Community Forum is shared with other users of the forum.
• Insights staff: Relevant Insights employees, including consultants and the speaker's team, have access to the platform and forum content to provide support and manage the community.
• Subsidiaries within The Insights Group: For internal administration and platform operation.
• Suppliers: Third-party service providers who provide IT, hosting, database, and system administration services necessary to operate Connections. We ensure these suppliers are subject to appropriate data protection obligations.

We do not sell any personal data collected through Connections.

Where personal data is transferred outside the EEA, we take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Notice, typically relying on standard contractual clauses or other appropriate safeguards.

Data retention and anonymisation

We will retain personal data related to your use of Connections for as long as necessary to provide you with access to the platform and its services, and for a limited period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.

Content you post in the Community Forum will generally be retained as long as the forum exists and you have an active account, unless you request its removal where you have the right to do so.

Usage data may be aggregated or anonymised for analytical purposes.

Your legal rights

You have the right to:

• Request access to your personal data held in relation to your use of Connections.
• Request correction of inaccurate personal data we hold about you.
• Request erasure of your personal data, where applicable.
• Object to processing of your personal data based on legitimate interests.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent, where processing is based on consent (though this is generally not the basis for core Connections functionality).

You may access these rights by contacting our Data Protection Officer at: dpo@insights.com.

How you can contact us and your right to complain

If you have any questions or concerns about this Notice or our data processing in relation to Connections, please contact us at dpo@insights.com or by writing to our registered address, detailed above.

You may also wish to raise any concerns with the relevant data protection supervisory authority. The UK Information Commissioner's Office (ICO) is the relevant supervisory authority for Insights. The ICO can be contacted at casework@ico.org.uk.

We may change this Notice from time to time. We will endeavour to keep you informed of updates via the platform, our website, and/or through the email address you provided to us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes. You can contact us at any time to update your personal data.

Last updated: 17 July 2025