NHS Gateshead achieves a 92% absence reduction with Insights

Background and objectives

The NHS has long relied on Insights as a people partner, helping to develop, retain and support people.

In Tyne and Wear England, the Gateshead Health NHS Foundation Trust operates from are Queen Elizabeth Hospital, Blaydon Urgent Treatment Centre and Bensham Hospital.

It provides a wide range of acute, community and older people’s mental health services to the local community and beyond.

With teamwork identified as a major development area, Gateshead introduced Insights programmes to improve communication and collaboration using the language of colour energies and the transformative power of self-awareness.

Our strategic solution

NHS Gateshead already had a team of professionally accredited in-house Insights Discovery practitioners, capable of facilitating programmes across the organisation.

The NHS leveraged this team to develop a series of bespoke workshops to enhance self-awareness, foster conflict resolution and deepen understanding of colleagues' behavioural preferences.

Individuals developed practical action plans to help those with differing communication needs and working preferences work better together.

The workshops were the start of a series of activities to keep the learning alive.

Measured impact on behaviour

The Insights facilitators worked with a team in a particularly stressful unit that suffered from high levels of stress-related absences. After implementing Insights Discovery and taking steps to promote its application in the workplace, absenteeism decreased dramatically, and the team went on to win three national awards.

92% Reduction in absenteeism (from 40% to 3%)

Increase in supportive team members contributing to an engaging team environment