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United KingdomThese Terms and Conditions ("Conditions") apply to all orders for Products ("Products") and Services ("Services") from The Insights Group Limited ("Insights", "we", "us") by you, the Client ("Client"). These Conditions override any other terms. Client waives any rights on terms contained in any documents that are inconsistent with these Conditions.
In these Conditions, the below terms are defined as follows:
Some Insights Products may integrate with third-party platforms (including Microsoft Teams). These integrations are subject to the terms of those platforms and Insights is not liable for any limitations or disruptions caused by third-party providers.
An offer to purchase is accepted and becomes a binding contract upon our written acceptance or fulfillment (known as the "Order"). Prices are as quoted or per our current price list. Any quotation given by Insights will not constitute an offer and is only valid for a period of 30 business days from the issued date.
The Insights Accreditation, a training course for individuals to use and deliver products, allows clients to seek annual accreditation for employees or contractors to become accredited Practitioners after completing Insights Discovery Accreditation ("IDA"). Once clients have accredited Practitioners, they can purchase Online Units to generate psychometric profiles within Insights web platform.
Insights assess the suitability of candidates and grants accreditation subject to an annual fee ("Annual Licence Fee") per accredited Practitioner and ongoing compliance with Insights policies. This fee provides accredited Practitioners with access to designated Insights Products and Insights web platforms, though Insights reserves the right to revoke accreditation and licences for unpaid fees at any time.
The Client must:
The Client must pay the price set in the Order or as per Insights current price list, with Insights providing at least 30 days' written notice for any price increases. Unless otherwise agreed, prices exclude VAT, shipping, venue/equipment hire for an Event (as defined in Clause 8), and Insights reasonable delivery expenses including travel costs.
For all units sold to customers with billing addresses outside the UK, it is understood that the units will be used and enjoyed outside the UK. If this is not the case the customer should advise us at the point of placing an Order. When Client provides a billing address, we assume that Client and any party who benefits from the products or services we provide are permanently located within the country we are invoicing.
Each party will pay all sums that it owes to other party under these Conditions without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by law. Where any deduction or withholding is required by law, the Client shall increase the payment so that Insights receives the full amount due.
Insights will deliver Products to the agreed location but is not liable for delays beyond its control or due to inadequate Client instructions.
Risk passes to the Client upon delivery, and the replacement/refund remedies constitute full compensation for any defects not caused by Insights. The Client must report any complaints or defects in writing within 48 hours of delivery or lose the right to claim, after which Insights may replace defective Products or issue refunds at its discretion.
Where Insights has a group entity in the country of delivery, that entity will act as importer of record. Otherwise, the Client will act as importer of record and is responsible for customs clearance, import duties, taxes and any related regulatory requirements, and must give Insights or its carrier any information reasonably needed to bring the goods into that country.
If the Client cancels or postpones an Insights scheduled workshop, course or training ("Event"), the following charges apply (exclusive of VAT, payable immediately):
| Notice Provided | Cancellation Charge | Postponement (permitted once per IDA only): |
|---|---|---|
| More than 21 business days | No charge | No charge |
| 7-21 business days | 50% of the price plus direct costs incurred | 10% of the price plus expenses |
| Less than 7 business days | 100% of the price plus direct costs incurred | 100% of the price plus expenses |
Insights may invoice the Client once any of the following occur:
Payment is due within 30 days of the invoice date. Late payments shall allow Insights to suspend delivery and pursue legal remedies.
Insights grants the Client a non-exclusive, royalty-free, revocable licence to use the IPR contained within the Insights Products. Insights retain all IPR relating to all Insights Products, Services, and Practitioner Materials. Any IPR generated by Insights and/or the accredited Practitioner in delivering an Insights Product or facilitating an Event will become the exclusive property of Insights upon creation. Insights will indemnify the Client against any third-party claims that the Insights Products and Services infringe the IPR of any third party.
Both parties must comply with applicable data protection laws. Accredited Practitioners may only use Insights Products containing personal data for internal Client Events (the "Permitted Purpose"). The Client is fully liable for all processing by its employees/contractors. For data transfers outside UK/EEA without adequate protection, parties will use UK International Transfer Addendum (addendum-international-data-transfer.docx) and EU Standard Contractual Clauses.
Insights warrants that all work meets accepted industry standards. Neither party is liable to the other for consequential or indirect losses, including loss of profit, use, or goodwill. The entire aggregate liability of each party under these Conditions will not exceed two times the amount paid or payable for Products and Services in the 12 months immediately preceding the claim. These limitations of liability do not apply to any claims or losses which cannot be excluded by applicable law.
Either party may terminate these Conditions with 30 days' written notice. A party may terminate immediately if the other commits a material breach and fails to remedy it within 30 days of notification. Insights may suspend Products/Services and revoke licences for non-payment.
Each party acknowledges that it has not entered into these Conditions in reliance of, and will have no remedies in respect of, any representation or warranty that is not expressly set out in these Conditions. To the furthest extent permitted by law, all warranties, conditions or other terms implied by law are excluded.
No variation of these Conditions will be effective unless it is in writing and signed by the parties (or their authorised representatives).
This agreement and any related disputes or claims will be governed by Scottish law.
Last update: 03/08/2026
