Insights Learning and Development has strengthened its executive leadership team by appointing a new Customer Success Director.
Ian Doherty, former Director of Member Engagement at the Chartered Management Institute (CMI), is now spearheading a new strategic function at the Dundee-based global people development company.
Ian’s leadership role is pivotal in the company’s ambitious growth strategy by driving the evolution of the Insights community, which includes a global network of practitioners and partners who deliver the company’s products through world leading, unique learning experiences.
Ian Doherty, Customer Success Director of Insights Learning and Development, said:
“I am absolutely delighted to be joining Insights at such an exciting time. Their flagship product, Insights Discovery, has had a profound impact on my own professional journey, and I’ve seen firsthand how transformational it can be for individuals and organisations alike. I’m looking forward to leading our talented teams that have come together in the Customer Success function, and we will work towards our guiding ethos of inspiring practitioners, elevating community engagement and enabling seamless success.”
Fiona Logan, Chief Executive Officer of Insights Learning and Development, commented:
“We’re thrilled to welcome Ian to our executive team – he brings not only sharp commercial acumen but also a genuine passion to cultivate meaningful impactful relations with our valued community. With Ian’s leadership and the strength of his team, we’re energised to unlock even more potential in our global network and deliver an exceptional service and experiences to our customers worldwide.
“We purposefully celebrate strong connections with our Insights community, and we’ve recently hosted our Insights Live Virtual events across 65 countries, designed to inspire and connect our practitioners and partners across the globe. This is a truly exciting time to be part of Insights, as we accelerate into our next chapter of ambitious strategic growth, guided by our people, our customers, and our shared purpose.”
NEW APPOINTMENT: Ian Doherty joins Insights as new Customer Success Director.
