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Insights Online Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our General Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint. 

Who we are 

This website is operated by Insights Learning & Development Limited a company registered in Scotland with company number SC107074. Our registered office and global headquarters are located at Terra Nova, 3 Explorer Road, Dundee, DD2 1EG, Scotland, United Kingdom. We offer learning & development products and services either working directly, or through our international partners, with numerous multinational organisations and public-sector bodies globally. 

Our website 

This cookie policy relates to your use of our website experience.insights.com and practitioner.insights.com. 

Cookies  

cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website/s. These help us to recognise you and your device and store some information about your preferences or past actions. 

For example, we may monitor how many times you visit the website/s, which pages you go to, traffic data, which language you use, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. 

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below. 

Consent to use cookies and changing settings 

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to enable basic functions like page navigation or to secure areas of the website which you have requested access to.  

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the civic cookie icon at the bottom corner of any page on our site. It may be necessary to refresh the page for the updated settings to take effect. 

Our use of cookies  

The tables below provides more information about the cookies we use and why: 

Required 

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. 

Website 

Cookie Name 

Purpose 

Retention 

Insights 

InsightsApiToken 

Carries the user’s authentication information 

1 day, or when browser session is closed 

Removed after 15 minutes of inactivity 

Insights 

CookieControl 

Allows a website visitor to choose their cookie preferences 

 

 

Marketing & Statistics  

Marketing and Statistic cookies are used to help us understand how visitors interact with the website and to track visitor journeys to our website. This allows us to collect information anonymously and create reports so we can improve the experience for all customers visiting our website. 

Website 

Cookie Name 

Purpose 

Retention 

Hotjar 

_uetvid 

Works to track a visitors navigation through web pages. 

100 hours 

Hotjar 

_fbp 

Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. 

3 months 

Hotjar 

chotjar-cookie-consent 

Records consent for users navigation around the site to be tracked. 

1 year 

Hotjar 

_gcl_au 

This cookie is set by Google Analytics to take information in advert clicks and store it in a 1st party cookie so that conversions can be attributed outside of the landing page. 

3 months 

Hotjar 

_ga 

This cookie is set by Google Analytics used to distinguish users. 

2 years 

Hotjar 

ajs_anonymous_id 

This cookie is set by Segment as a randomly generated ID for anonymous visitors. 

365 days 

Hotjar 

messagesUtk 

This cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. 

25 days 

Hotjar 

__hstc 

It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 

25 days 

Hotjar 

__hssc 

This cookie keeps track of sessions. 

30 mins 

Alchemer 

Localezone 

Used to distinguish between international and US visitors 

9 months 

Alchemer 

_sg_ various 

Website intercept feature which manages the presentation and suppression of surveys in our application 

20 minutes to 3 months depending on the specific cookie 

Google 

_gid 

Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 

1 day 

Google 

_ga 

Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 

1 min 

Third party access to the cookies  

The cookies identified above will not be accessed by any other third party.  

How to turn off all cookies and consequences of doing so 

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website. 

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org. 

How to contact us 

Please contact, our Data Protection Officer, if you have any questions about this cookie policy or the information we hold about you. 

If you wish to contact our Data Protection Officer, please send an email to dpo@insights.comwrite to Data Protection Officer, Insights Learning & Development Limited, Terra Nova, Explorer Road, Dundee, DD2 1EG.  

Do you need extra help? 

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).  

Changes to this policy  

This policy was published on 15/01/2021 and last updated on 15/01/21. 

We may change this policy from time to time, when we do we will inform you via this website.  

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