Insights Online Acceptable Use Policy

Introduction

This Acceptable Use Policy governs how authorised users may access and use Insights Online Platform and Connections. Insights Online Platform provides access to Insights Products and Services in order to facilitate and deliver such Insights Products and Services internally to your employer or organisation, while Connections is a platform featuring discussion forums, streamlined navigation, and content feedback features.

As a user of Insights Online Platform and/or Connections, it is your responsibility to read and make sure that you understand this policy. This policy may be updated from time to time to comply with legal and policy requirements.

Purpose

This Acceptable Use Policy is intended to provide a framework for your use of Insights Online Platform and/or Connections.

Connections Community Forums and User Content

Connections provides access to discussion forums and social features that allow users to interact with each other and share content. The following terms govern your use of these community features and any content you may upload or share through the platform.

You may upload content to the community forums and other areas of Connections designated for user content, provided that such content complies with these terms and any applicable laws.
You must not upload any content that is unlawful, defamatory, offensive, discriminatory, threatening, harassing, or otherwise objectionable. Insights reserves the right to remove any content that it deems inappropriate at its sole discretion.
By uploading content to Connections, you grant Insights a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with the provision of the services.
You represent and warrant that you own or have the necessary rights to the content you upload, and that such content does not infringe the intellectual property rights or other rights of any third party.
Content you upload to public areas of Connections may be visible to other users. You should not upload any confidential or sensitive information that you do not wish to be shared with others.
You must behave respectfully toward other users in community forums and discussions. Insights reserves the right to suspend or terminate your access to these features if you engage in disruptive or inappropriate behaviour.
Insights reserves the right to monitor user content and to remove, edit, or disable access to any content that it determines, in its sole discretion, violates these terms or is otherwise objectionable, without prior notice to the user who uploaded such content.

Use of Connections (or any part of it) in any way not set out in this Acceptable Use Policy, including in contravention of any restriction on use set out in this Acceptable Use Policy, is not permitted. If any person does not agree with the terms of this Acceptable Use Policy, they may not use Connections.

You must keep your login credentials secure

Your login credentials (i.e. usernames and passwords) are unique to you and it is a condition of using Insights Online Platform and/or Connections that you keep such login credentials secret and do not disclose them to any other person for any reason. In addition, you must:

take reasonable precautions against third parties learning or guessing your login credentials;
promptly notify Insights, and change your password, if it is believed someone other than you know your login credentials; and
take reasonable precautions, such as logging out when leaving a computer unattended, to prevent unauthorised access of your account.

If you have access to your employer’s Insights Online Platform and/or Connections page, you must tell us if you leave such employment so that we can deactivate your account (if we have not already done so).

Restrictions on use

It is a condition of use of Insights Online Platform/Connections (as applicable) that you may not use it nor permit it to be used:

for any purpose that is unlawful under any applicable law or prohibited by this Acceptable Use Policy or any agreement which we have with you;
in any way that impairs, or is likely to impair, the functioning of Insights Online Platform and/or Connections;
for fraudulent or criminal purposes; or
to cause annoyance, inconvenience or anxiety to others;
to resell anything accessed through Insights Online Platform and/or Connections;
download, copy, or otherwise record any data from Insights Online Platform and/or Connections for the use or benefit of anyone other than the profile recipient or those named within a team wheel;
to distribute any virus disabling code (including code intended to limit or prevent any use of any software or system) or other malicious software (including malware, trojan horses, ransomware and spyware);
for purposes of promoting unsolicited advertising or sending spam;
to simulate communications from Insights or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
in any manner that disrupts the operations, business, equipment, websites or systems of Insights or any other person or entity (including any denial of service and similar attacks);
in any manner that harms or may endanger any person;
in connection with any service, use or purpose where the failure of Insights Online Platform and/or Connections (or any part) may endanger the health or life of any person or cause damage or loss to any tangible property or the environment;
to promote any unlawful activity;
to represent or suggest that Insights endorses any other business, product or service unless Insights has separately agreed to do so in writing;
to gain unauthorised access to or use of any computers, data, systems, accounts or networks of any person;
in any manner which may impair any other person’s use of Insights Online Platform and/or Connections or use of any other products or services provided by Insights to any other person;
to circumvent, or attempt to circumvent, any security controls or mechanisms;
to circumvent, or attempt to circumvent, any password or user authentication methods of any person;
in any manner inconsistent with any agreement, we may have with you, any training which we have provided to you in respect of its use and any instructions provided by Insights to you from time to time; or
in any manner which breaches or infringes our intellectual property rights or the intellectual property rights of any third party;
in any manner which breaches any legal duty owed to another party (i.e. confidentiality or privacy rights);

Personal Data and communication standards

Your use must conform to appropriate and lawful standards of accuracy, decency and lawfulness. In particular, you warrant and undertake that any personal data which you provide to us shall at all times be:

submitted lawfully and without infringement of any intellectual property rights or privacy rights of any person;
free of any virus (at the point of entering any of the personal data to Insights Online Platform and/or Connections or other Insights systems);
factually accurate;
provided with all necessary consents of all relevant third parties;
not defamatory or likely to give rise to an allegation of defamation;
not obscene, seditious, vulgar, pornographic, sexually explicit, discriminatory or deceptive;
not abusive, threatening, offensive, harassing or invasive of privacy;
not racist, sexist or xenophobic;
not liable to offend religious sentiments or deeply held beliefs; and
unlikely to cause offence, embarrassment or annoyance to any person.

You may not and must not permit any other person to:

frame, or use framing techniques to enclose any Insights Online Platform and/or Connections content, including any trademarks, logos, images, text, page layout, or form;
use any meta tags or any other "hidden text" incorporating or using any names or trademarks belonging to any Insights; or
use data mining, robots, or similar data gathering and extraction tools to collect information from Insights Online Platform and/or Connections.

Access to Insights Materials

You should only use Insights materials provided to you in accordance with the training given to you by Insights during the Insights accreditation process or otherwise.

If you are an Insights Accredited Practitioner, you must not permit anyone who is not an Insights Accredited Practitioner, to deliver personal profiles, team wheels and any other Insights products or service to profile recipients or team members as part of experiences or individual coaching sessions.

Unless otherwise expressly agreed by Insights in writing, you may only:

deliver Insights products and services internally to your own employer or organisation; and
use the Insights materials to assist you to deliver and facilitate Insights products and services internally to your employer or organisation.

If you are not an Insights Accredited Practitioner, you must not permit anyone who is not an Insights Accredited Practitioner, to deliver experiences, coaching conversations, or similar sessions or for any other reason.

Unless otherwise agreed in writing by Insights, you may not share resources or materials with anyone other than those within your organisation who are accredited to use them for the sole purpose of preparing or facilitating experiences, coaching conversations, or similar sessions within your organisation. You are solely responsible for ensuring that you do not use such materials and do not allow others to use such materials for any unlawful purpose.

If you are a Licenced Practitioner undertaking work for one of our partners or distributors, you may deliver Insights products, in accordance with this Acceptable Use Policy, to the relevant distributor’s clients where they have instructed you to do so.

If you are an Associate Consultant, you may deliver Insights products to Insights clients upon the instructions of Insights and always in accordance with this Acceptable Use Policy.

Your use of Insights Online Platform to generate and access personal profiles, team wheels and other Insights products

Insights have provided you with access to Insights Online Platform for the following purposes:

to generate and access personal profiles to provide them to the individual profile recipient named in the personal profile and to facilitate and prepare for coaching conversations, or other similar sessions involving the profile recipients;
to prepare for experiences, coaching conversations, or other similar sessions involving the profile recipients;
to facilitate experiences, coaching conversations or other similar sessions involving profile recipients;
to produce copies of the personal profiles for the respective profile recipients;
to assist Insights Accredited Practitioners with administration in relation to the preparation and facilitation of experiences, coaching conversations or other similar sessions involving the profile recipients;
to produce copies of team wheels in order to facilitate an experience to the relevant team to whom the team wheel relates (“team members”);
to facilitate or conduct a coaching conversation in relation to the team wheel for the benefit of team members;
to provide team members with a copy of the team wheel, provided that no team member has opted out of being included within the team wheel. Where a team member has opted out of a team wheel (“opted out team member”), you may share the team wheel with other team members provided that the opted out team member has been completely removed from the team wheel;
to assist Insights Accredited Practitioners with administration in relation to the preparation and facilitation of experiences, coaching conversations or other similar sessions involving the team members.

Please note that you must not:

include a person within a team wheel where they have told you that they do not wish to be included within a team wheel;
download, copy or otherwise record details of the team wheel for the use or benefit of anyone other than the relevant team;
include a person in a team wheel if you have not provided them with a copy of the relevant privacy notice and are satisfied that they understand it; or
provide a copy of the team wheel to anyone other than those who have a right to have a copy in accordance with the relevant privacy notice.

If you use personal profiles for any purpose other than those set out above, you are solely responsible for ensuring that you have a lawful basis and all necessary consents and notices in place to allow for your processing. You must comply with data protection legislation at all times.

You must:

Handle personal profiles and team wheels in strict compliance with applicable data protection laws and in accordance with the relevant privacy policies and notices;
Inform Insights promptly of any breach or suspected breach of applicable data protection laws and/or any Insights’ privacy policies and/or notices;
Promptly inform Insights where a data subject wishes to exercise their rights in a manner which would involve Insights (i.e. if they wish to delete their personal profile or access personal data within Insights Online Platform); and
Where a profile recipient, team member or other individual exercises their rights in relation to your processing of their data in connection with your use of Insights Online Platform, you will comply with their request and, where applicable, shall tell Insights of such request immediately.

Rights to suspend access

Insights may, at its discretion, suspend your access to Insights Online Platform and/or Connections immediately and without notice if Insights, acting reasonably, believes that you are acting (or are about to act) in breach of this Acceptable Use Policy.

Insights will take all reasonable measures to maximise the availability of Insights Online Platform and Connections. However, as with any digital service, these platforms will occasionally be unavailable to carry out repairs, regular maintenance or upgrades.

Insights may decide, at its sole discretion, the functionality and characteristics of Insights Online Platform and Connections.

Last updated: 17 July 2025