Effective teamwork begins and ends with communication.
Mike Krzyzewski
Operational Services is integral to delivering high-quality healthcare at NHS Northumbria, supporting essential daily operations and laying the foundation for excellent patient care.
Amidst a significant reorganisation and the influx of new members, the focus shifted towards fostering strong, collaborative relationships to ensure the department’s future success.
Recognising the importance of effective communication and teamwork, the Operational Services team embarked on a journey to understand each other’s preferences and behaviours. This initiative aimed to enhance adaptability to changes, appreciate individual differences, and improve team dynamics, particularly in navigating the complexities of surgical procedures and fostering trust for seamless collaboration.
The team found Insights Discovery to be an excellent opportunity to better understand each other in a non-judgmental environment
Insights Discovery facilitated:
Insights Discovery laid the groundwork for the team to develop working relationships and foster mutual understanding.
It showed them how they each communicate and process information differently, and how to celebrate the differences.
The team reported a positive experience and found Insights Discovery to be an excellent opportunity to better understand each other in a non-judgemental environment, enabling both growth and development as a team. In fact, the team now uses Insights Discovery in their communication and decision-making, and using the language of colour is actively encouraged.
Idris Wilson
Operational Services Manager Theatres, NSPC & Anaesthetics
