Need

Generics (UK) is a dynamic organisation that prides itself on an ability to be ‘first to market’ with new products and developments. Maintaining this position demands that individuals and teams understand each other, work well together and appreciate the unique contribution played by each diverse resource.

To ensure optimum performance, a training need was identified: to improve team working and inter-team communications across different teams. Negative perceptions, a lack of understanding and a poor affinity between the teams had resulted in the creation of a negative relationship.

The challenge facing the organisation: “How do we help these teams better understand and appreciate each other and work more effectively?”

Solution

The learning and development programme comprised a series of components – personal profiles, facilitated and interactive workshops and personal learning guides.

Results

Our sponsor at Generics has really noticed that the team who experienced the Discovery System seem to be communicating with each other in a more relaxed way. Indeed, throughout the follow-up work, individuals were frequently able to quote examples of when they had dealt with situations with their managers and their peers/reports differently than they might have prior to the Insights intervention.

Understanding difference and accepting difference, as opposed to simply taking exception to an ‘alternative’ style has directly reduced levels of conflict between individuals and teams.

“We worked with Insights via the most challenging group of people within our organisation. I was delighted that even the most cynical of them took the learning on-board and now discuss issues in colours.

To enable us to quantify the learning and produce hard statistics we plan to review in six and twelve months and measure the results against our pre-learning benchmark.”

Shaun Rowland
Learning and Development Manager
Generics UK Ltd.