Need

BT is one of the world's largest telecoms companies employing in excess of 100,000 people in the UK and across the world. Within an organisation of this size, restructures are a regular occurrence, often having considerable financial implications. BT sought a learning and development methodology that would support departmental and organisational restructures – assisting with the formation of new teams, and the performance of existing teams, enabling them to be more effective and operating at peak performance as quickly as possible.

Solution

A team effectiveness programme was created to help individuals recognise the role and contribution they make to the team and how this is translated into organisational objectives. The programme adopted a facilitated workshop format, complemented by learning materials, self-learning, coaching and mentoring. The entire programme was built on the foundation of the Insights Discovery Personal Profile – to promote and ensure an environment of open, honest and respectful communication.

Result

Insights’ initial involvement was in support of BT's annual employee survey – CARE. CARE scores rose, attributed solely to the motivational impact of the Insights Discovery System and the way the system helps individuals feel valued.

Insights Discovery and supporting methodologies have been firmly adopted as the language of change across many business units in BT.

Providing BT with this inclusive and respectful language has enabled team members to:

• Air their fears and concerns around new roles and responsibilities without recrimination
• Respond more positively towards colleagues’ behaviours
• Identify training and development needs
• Create personal and team development plans
• Align individual and team objectives to the organisation’s goals

To date more than 4,000 employees have received their Discovery Personal Profiles and many people have been Insights Discovery Accredited.

"We use Insights’ methodologies extensively throughout BT for understanding self, understanding others and learning how to adapt and connect more easily with everyone. We use the methodologies for team creation and team building to help managers understand their people more easily and to develop rewarding and productive relationships. The Insights Discovery language has swept throughout our organisation because it is fun to learn, inspirational to experience, easy to remember, effective and practical in application. This means its gets used. It is our objective to fully integrate Insights Discovery into our culture.”

Katrina Dunkley,
Head of Leadership and People Development
BT Wholesale